BUS151 - Customer Relations
Key Information
Course Name
Customer Relations
Department
Business
Course Number
BUS151
Type
Lecture
In this course, the student learns how the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship in business. The importance of customer relations to business success is examined through case studies and role-playing. Students learn relevant theories of human behavior and how to apply them to improve customer relations.